Support Operations Manager

About Betterment Betterment is a leading, technology-driven financial services company that offers investing and retirement solutions for retail investors and investment advisors as well as financial wellness solutions, including a 401(k) for small and medium-sized businesses. Our team is passionate about our mission, to empower people to build wealth with confidence and ease . We're headquartered in NYC and offer hybrid NY-based positions (Four days/ week in-office). About the role The Support Operations Manager connects Customer Experience (CX) and Operations with partners in Product, Engineering, Fraud/Risk, Legal & Compliance, and Investing, to ensure customer needs and operational realities are reflected in what we build and launch. You'll create durable motions for product launch readiness, voice-of-customer (VoC) insights, and PDE requirements. You will centralize what is launching and when, translate that into clear CX/Ops requirements, and ensure teams have the tools, processe...