Support Operations Specialist

**Primary Responsibilities**:
1. Perform all account maintenance functions accurately and double check completed work for
accuracy.
2. Handle all manual tasks related to Operations on their respective tools and deliver according to
set timelines /KPIs.
3. Generate and deliver client reports based on defined needs and schedules.
4. Improve the quality of the data base (legal details, banking information, etc.).
6. Liaise with internal departments for resolving service problems, proactively identifying
possibilities for automation and efficiencies.
7. Perform all accounting tasks such as, but not limited to matching payments from hotels, from
Onyx, ensuring funds are matched before monthly/weekly payments to clients.
8. Alerting and escalating on irregularities in any area of production.
9. Proactively identify activities to improve performance of clients.
10. Provide quality deliverables.
11. Provide accurate status reports for management review.
**Minimum Qualifications**:
- Excellent interpersonal communication skills.
- For technical/analytical skills, the level of knowledge is around understanding systems process
support that is required.
- Must be able to work on multiple projects simultaneously, manage time and prioritize work
accordingly.
- Fluent in both oral and written English. Fluency or working knowledge of other languages.
**Desired Qualifications**:
- Better than average written and spoken communication skills.
- Excellent computer skills in a Microsoft Windows environment.
- Excellent telephone skills.
- A good understanding of the hospitality industry.
**Competencies**:
- Team player
- Results-Oriented
- Enthusiastic and self-motivated
- Strong Relationship Building
- Problem Solving/Analysis
- Customer/Client Focus
- Decision Making
- Project Management
- Communication Proficiency
- Teamwork Orientation
- Pro-active attitude