support operations specialist

Job Title: Support Operations Specialist

About the Role:

We are seeking an experienced Support Operations Specialist to join our team. As a key member of our support staff, you will play a crucial role in ensuring seamless day-to-day operations and delivering exceptional customer experiences.

Key Responsibilities:

• Manage incoming and outgoing communications including emails and phone calls
• Maintain accurate records of all interactions with clients/stakeholders

Requirements:

• Bachelor's degree or equivalent qualification in business administration, marketing or related field required; commercial employee certification desirable;
• Prior experience working as administrative assistant/call center agent preferably within similar industry Proficiency in MS Office applications (MS Word, Excel) is essential For this posit...