Job Description
Reports to the Manager of Support Operations.
The Support Operations Specialist - Client Support is the primary contact and support for clients in their
use of Onyx products. This role has accountability to the Manager of Support Operations and maintains
close working relationships with Client Support teams and other Onyx stakeholders. The Support
Operations Specialist is expected to perform all assigned activities are accomplished per SOP and
expectations.
**Primary Responsibilities**:
1. Act as primary contact and support for clients in their use of Onyx products.
4. Liaise with internal departments, to include Operations Support for reporting and resolving
general business queries.
5. Escalate operational issues when necessary.
6. Proactively identify activities to improve the performance of the clients.
7. To communicate with the assigned client(s) on behalf of Support Operations
8. Assign / coordinate back office activities to the appropriate...
The Support Operations Specialist - Client Support is the primary contact and support for clients in their
use of Onyx products. This role has accountability to the Manager of Support Operations and maintains
close working relationships with Client Support teams and other Onyx stakeholders. The Support
Operations Specialist is expected to perform all assigned activities are accomplished per SOP and
expectations.
**Primary Responsibilities**:
1. Act as primary contact and support for clients in their use of Onyx products.
4. Liaise with internal departments, to include Operations Support for reporting and resolving
general business queries.
5. Escalate operational issues when necessary.
6. Proactively identify activities to improve the performance of the clients.
7. To communicate with the assigned client(s) on behalf of Support Operations
8. Assign / coordinate back office activities to the appropriate...
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