Support Services Coordinator

Role Overview
This role will report to the Team Leader, Business Operations. The successful candidate will be handling back-end support operations responsible for issue resolution and exception processing. The team will be responsible for assisting and supporting a suite of services offered to our customers on assignment, in various locations throughout the world. The Support Services Coordinator ensures our customers have the appropriate support for a hassle-free assignment.

The role carries responsibility for high levels of customer service in a fast-paced environment. The successful candidate will possess superior collaboration skills to successfully work with stakeholders including but not limited to Client Services, Supply Chain Management and Client Accounting / Finance.

What You'll Be Doing
Customer Service

• Superior ability to identify and understand customer needs and address them in a timely manner
• Address escalations timely and with...