Job Description

Responsibilities

  • Provide proactive and reactive remote customer service and communications to customers, distributors, and internal personnel.
  • Perform remote troubleshooting on Central Control software and hardware via chat, email and/or phone.
  • Track, report, and follow up on product and technical issues using established escalation processes.
  • Assist or coordinate a robust order delivery completion, providing summary of work to the Service Management.
  • Implement projects to drive efficient improvements in service delivery.
  • Manage customers to drive on time service plan renewals.
  • Support ‘for fee services’ aimed at enhancing customer experience with Rain Bird products, to include database migration, flow management, mapping, agronomic consultation and hardware preparation.
  • Prepare and conduct training both remotely and in a classroom environment.

Qualifications

  • Degree in Enginee...

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