Support Services Operator I

Job Description

The Support Services Operator is responsible for managing a variety of accounts receivable-based activity via email, telephone, and fax.

Job Responsibilities

• Reconciles account status using invoicing and payment activity analysis.
• Reconciles refund status using invoicing, payment, adjustment and receipt write off activity.
• Review pending adjustment requests for accuracy and adherence to current policy standards.
• Researches and reconciles misapplied payments.
• Respond to invoice / statement requests
• Assist Collections floor and Credit department as needed.
• Assist with metric gathering as needed.
• Special projects and other duties as assigned or requested.
• Performs reconciliations for assigned accounts to maintain accuracy.
• Interfaces with Sales, Operations and Finance departments to resolve billin...