Support Shift Lead

Team: Support Operations Region: Global / Rest of the World, EMEA, NALA Reports to: Workforce Manager / Head of Shared Ops

Read This First

Our product evolves constantly.

Creators rely on us when real money, real launches, and real communities are on the line.

This role exists because support without enablement breaks at scale .

A slow-moving org

Perfect documentation handed to you

Clear answers before you start

This is not that role.

Building systems while things are moving

Being the reason a global support team feels confident

Keep reading.

The Role (What This Actually Is)

As Support Enablement Manager , you own how Support learns, adapts, and performs.

You are not a note-taker.

You are not a deck-maker.

You are a force multiplier.

Your job is to make sure:

Support agents know what to say, why i...