Support Shift Lead

Support Shift Lead

Team: Support Operations Region: Global / Rest of the World, EMEA, NALA Reports to: Workforce Manager / Head of Shared Ops

Nas.io moves fast. Our product evolves constantly. Creators rely on us when real money, real launches, and real communities are on the line. This role exists because support without enablement breaks at scale.

If you’re looking for:

• A slow‑moving org
• Perfect documentation handed to you
• Clear answers before you start

If you enjoy:

• Turning chaos into clarity
• Building systems while things are moving
• Being the reason a global support team feels confident

The Role (What This Actually Is)

As Support Enablement Manager, you own how Support learns, adapts, and performs. You are not a note‑taker. You are not a deck‑maker. You are a force multiplier. Your job is to make sure:

• Support agents know what to...