Support Specialist - ACOM

Aspire Software is looking for a Support Specialist to join our team in Lebanon.

Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

Key Responsibilities

• Provide professional, courteous support to customers via phone and other channels.
• Diagnose and resolve technical issues promptly.
• Document and update all support interactions in CRM.
• Close support cases with customer approval once resolved.
• Gather complete details for escalation to Development when necessary.

Technical Skills

IBMi (System ...