Job Description
Job Title: L1/L2 Support Engineer (24/7 Application & Monitoring)
Location: Bangalore, Hybrid
About GSD, Rakuten Symphony:
GSD is a leading provider of specialized IT managed services, committed to delivering exceptional 24/7 support and operational excellence for critical business applications. We partner with innovative clients like Rakuten Mobile to ensure their platforms achieve maximum uptime and optimal performance. Join our dynamic team and contribute to a fast-paced, high-impact environment.
About the Role:
As an L2 Support Engineer, you will be a critical escalation point for complex technical issues, providing in-depth troubleshooting and analysis for Rakuten Mobile's critical applications, including the eSIM service. You will bridge the gap between L1 and the client's L3/DevOps teams, driving incident resolution, contributing to problem manag...
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