Support Specialist

• We are looking for a part-time, remote
  Support Specialist
  to evaluate system alerts and initiate deployment of a service technician when necessary.
  You will work 5 to 10 hours per week performing alert support duties during evenings, weekends, and U.S. holidays
  .
• Our U.S. client's software helps heating, ventilation, and air conditioning (HVAC) contractors capture more customers, convert them into service members, and retain them for life. Homeowners gain an enhanced service experience and ultimately greater peace of mind on the reliability for one of the most expensive assets in a home. Backed by premier venture capital firms, our client's software platform allows contractors to monitor, manage, and optimize their maintenance memberships through advanced sensors, AI-driven diagnostics, and proactive alerts.

Responsibilities

• Monitor and triage system alerts determining the necessity of dispatching a service technician
• ...