Support Specialist

Support Specialist (Customer Service & Collections) – Remote

Join Savvy Loans , a fast-growing fintech company, as a Support Specialist . Work fully remote (Texas/US hours) helping customers via phone, email, and chat. Manage loan applications, account inquiries, and collections professionally and empathetically.

This position requires availability to work 9AM-6PM CST to align with our Texas/US timezone operations.

What you'll do:

Handle inbound/outbound calls, emails, and chat inquiries

Demonstrate conversational English proficiency for effective customer communication

Assist customers with loan applications and account questions

Manage collections inquiries with empathy and compliance

Escalate complex issues to the right teams

Keep accurate and timely records of all interactions

What we're looking for:

Experience in customer service, collections, or call...