Support Specialist

Description

This position is responsible for all tactical aspects of delivering Regional Field IT Support services for Business Units within a Region, as it relates to supporting laboratory operations. These services include Tier-2 Field IT support, voice communications, data networking, desktop, LIS/BIS equipment, imaging systems, facility systems, security administration, and asset management.

Duties and Responsibilities:

Desktop Support, LAN/WAN, Server Administration, Imaging Systems, Telecom, Instruments:

Troubleshoot and resolve all Service Center tickets routed to your Assignment Group according to the established SLA.

Perform IMAC’s all systems as applicable

Perform maintenance, patches and updates to all systems in a timely manner, according to SOPs

Maintain up to date knowledge and skills related to changing technology and services provided by Field IT Support

Provide clear, regular submissions of Management Reports an...