Job Description
Our Client, a Clinical company, is looking for a Support Specialist / Customer Experience Coordinator for their Remote location.
Responsibilities:
The Customer Experience Coordinator supports various clinical applications, translates business requirements into technical specifications, maintains relationships with the development and business teams, and drives standard business processes.
The engineer should understand business priorities and the relative importance of their assignments.
This coordinator should be able to identify multiple approaches to problem solving and recommend the best-case solution.
Furthermore, an engineer must possess strong technical acumen with the ability to translate information and research into non-technical language as necessary to effectively communicate across teams, customers, and clients.
Interact with customers, , pharmacy technicians, nurses, providers, billers via phone, email, or remote support to resolve technical issues and answer questions regarding our technology
Interact with Product Owners and Development Teams to become proficient with both business purposes, customer workflows, and the backend technical architecture of the products and applications we support
Proactively develop and maintain technical knowledge in specialized areas, remaining up to date on current trends and best practices
Leverage critical thinking skills to assist in building solutions that enable global consistency, standardization, and facilitate exceptional performance
Requirements:
Windows OS (all versions) and Microsoft Office expert
Hardware and Networking proficiency is desired
Experience with Microsoft tablets and Zebra printers
Understanding of DNS server and basic IP routing desired
Windows Server (Server and up) familiarity preferred
General knowledge of EDI
Experience with nursing or outpatient pharmacy workflows
Experience with EMR / EHR, pharmacy management software, and/or healthcare billing software
Strong customer service skills
Strong verbal and written communication style
Ability to work with customer clinical staff both over the phone and in person (as needed)
– years IT or clinical setting experience preferred
Some experience in the pharmaceutical field preferred
Some college or higher education preferred
Why Should You Apply? Excellent growth and advancement opportunities
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