Job Description
Role Overview
DigiAssets is hiring a dedicated Support Specialist & Knowledge Base Administrator to assist with customer support and documentation management. This remote, full-time position will focus on providing outstanding support while creating and managing valuable resources for users of our real estate software.
Key Responsibilities
- Master all software features and provide expert assistance to customers
- Respond to incoming queries via phone, email, and chat
- Create user-friendly documentation such as FAQs, troubleshooting guides, and tutorial videos
- Produce screen recordings to showcase key software functions
- Enhance the knowledge base by analyzing common user issues
- Coordinate with development teams for issue resolution and escalations
- Maintain accurate records of customer support activities
- Contribute ideas for improving internal workflows and processes
Apply for this Position
Ready to join VA Masters? Click the button below to submit your application.
Submit Application