Support Specialist

Shift:
11:00 AM–8:00 PM US Central Time, Monday to Friday, with occasional weekend coverage (alternate days off provided during weeks with weekend shifts).

Role Overview

We're looking for a skilled Support Specialist to join our growing team. You'll help customers resolve technical issues with our appraisal software products and services. Your main focus will be providing expert technical support, efficiently troubleshooting problems, and resolving customer inquiries.

Key Responsibilities

• Customer Support: Assist clients via email, live chat, phone, and remote desktop support. Handle inquiries professionally and promptly.
• Issue Resolution: Understand customer needs and guide them through product features. Work with team members to solve problems efficiently.
• Prioritization: Handle workload strategically to address critical issues first while maintaining high customer satisfaction.
• Product Analysis: Test scenarios to iden...