Support Specialist

We are looking for proactive and customer-oriented individuals to join our customer support team. The ideal candidate will be responsible for handling enquiries, resolving issues from both merchants and end users, and coordinating with internal teams to ensure a seamless support experience. The role requires quick thinking, high responsiveness, and excellent communication skills, as some issues will need to be resolved on the spot.

Key Responsibilities: · Respond to enquiries from merchants and end users via chat, email, or phone in a timely and professional manner.· Provide solutions to issues related to transactions, user accounts, merchant support, system troubleshooting, and general enquiries.· Coordinate with internal departments (e.g. operations, tech, finance) to resolve more complex issues that require cross-functional input.· Monitor and escalate urgent issues that require immediate attention or further investigation.· Keep records of enquiries, iss...