Job Description
Support Specialists, Operations are responsible for helping R365 customers with all R365 software operations, catering, scheduling, and manager log functions. They manage pertinent customer communications through tickets, live chats, and phone calls.
**How you'll add value**:
- Prompt customers for information necessary to troubleshoot problem reports
- Reach out to customers by phone and / or screen share as necessary to understand problem reports
- Identify solutions to problem reports and deliver them to customers
- Help customers understand R365 software operations, catering, scheduling, and manager log functions
- Route non-operations customer issues to appropriate teams and team members
- Diagnose and document software defects and escalate them to Operations Support, Manager or Lead
- Participate in live chats
- Manage personal queue of customer tickets
- Identify gaps in company self-help documentation
- Train and mentor new team members at the r...
**How you'll add value**:
- Prompt customers for information necessary to troubleshoot problem reports
- Reach out to customers by phone and / or screen share as necessary to understand problem reports
- Identify solutions to problem reports and deliver them to customers
- Help customers understand R365 software operations, catering, scheduling, and manager log functions
- Route non-operations customer issues to appropriate teams and team members
- Diagnose and document software defects and escalate them to Operations Support, Manager or Lead
- Participate in live chats
- Manage personal queue of customer tickets
- Identify gaps in company self-help documentation
- Train and mentor new team members at the r...
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