Support Specialist

Support Specialist plays a vital role in ensuring the reliability and high performance of our customers' MES solutions. By keeping their production environments running smoothly and with minimal disruption, this role directly contributes to operational excellence on the shop floor. Combining deep technical expertise with strong problem-solving skills and a customer-centric mindset, the Support Specialist delivers a support experience that builds trust, drives efficiency, and empowers manufacturers to get the most out of their digital operations.

KEY RESPONSIBILITIES

• Technical and functional analysis and troubleshooting (L2/L3 support)
• Expertise to identify root causes and provide workarounds /preventive solutions
• Escalate complex or critical issues to higher-level when necessary, ensuring timely resolution
• Ensure proper documentation
• Process improvement such as internal tools, plans, process, knowledge repository
• Releas...