Support Specialist

Userlytics is a global platform for remote user experience (UX) and usability testing. With a worldwide panel of over 2,000,000 participants, a leading edge platform and a professional services division of consultants, Userlytics can support everything from rapid DIY, ad-hoc user testing projects to complex multinational projects.

Userlytics is looking for a Support Specialist to join the Operations team. You will be providing support for a variety of stakeholders and overseeing the QA process for research projects that utilize a variety of different UX methodologies. The main responsibilities are providing support in scoping and conducting research, working with cross-functional teams, evaluating qualitative and quantitative data, among others.

Key Responsibilities

• Serve as the first point of contact for customers and testers seeking technical assistance via email, chat, or ticketing system.
• Escalate complex or unresolved issues internally ...