Job Description
Percona’s Technical Support team handles some of the most challenging and rewarding database issues in the world. Our global team of open source database experts thrives on complexity and cares deeply about empowering our customers. We are looking for a Support Supervisor to help us lead and grow this capability even further.
This role fits within a well-defined structure: you will report to a Support Manager and be directly responsible for a group of world-class Technical Support Engineers. Your focus will be on operational excellence, technical quality of service, and the growth and effectiveness of your team. You’ll help shape the day-to-day delivery of high-end, consultative support for open source database technologies like MySQL, MongoDB, PostgreSQL, and Valkey/Redis.
This is not a “call center” environment. Your engineers work on tough technical problems across a wide range of complex customer environments. You will guide, coach, and support them in solving these challenge...
This role fits within a well-defined structure: you will report to a Support Manager and be directly responsible for a group of world-class Technical Support Engineers. Your focus will be on operational excellence, technical quality of service, and the growth and effectiveness of your team. You’ll help shape the day-to-day delivery of high-end, consultative support for open source database technologies like MySQL, MongoDB, PostgreSQL, and Valkey/Redis.
This is not a “call center” environment. Your engineers work on tough technical problems across a wide range of complex customer environments. You will guide, coach, and support them in solving these challenge...
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