Job Description

The Support Supervisor oversees User Support teams, manages escalations, and ensures service quality. This role also serves as a key communication bridge with US teams.

Key Responsibilities

  • Train and supervise User Support staff.

  • Handle first-level escalations.

  • Monitor support quality and performance.

  • Compile monthly reports on common and time-consuming issues.

  • Communicate insights to US Support and Product teams.

  • Support team growth and scaling.



Requirements

Requirements

  • Business-level English (spoken and written).

  • Proven experience leading support teams.

  • Strong analytical and reporting skills.

  • Ability to manage up to 50 support agents (initially 10 Office Suppor...

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