Support Technician 1 (Professional Level 02)

**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***

Work Type:

• Remote/WFH

Working Hours : TBD (UsuallyUS Hours/Night shift)

Start Date : TBD

JOB OVERVIEW

The Support Technician 1 works within our Backup and Disaster Recovery team to provide technical support for backup and disaster recovery systems and serves as the first contact for customers via phone or email. Our Support Technicians handle initial triage and problem resolution and escalate to Level 2 Support Technicians as required. This position is perfect for someone looking to apply their technical expertise to a fast-paced, customer-focused environment.

JOB ROLE & RESPONSIBILITIES

What You’ll Do:

• Manage backup and disaster recovery support tickets promptly and document customer interactions.
• Serve as the first contact with customers who...