Support Technician

Job Description
This role is responsible for delivering exceptional technical support and operational services for our clients customers and internal systems. Key duties include responding to and escalating issues within Service Level Agreements
(SLAs), engaging with customers through multiple channels, and performing hardware installations, upgrades, and replacements. The position involves managing complex IT environments across cloud infrastructure platforms,
including network, operating systems, storage, backup, firewalls, DNS, servers, and virtual machines. Additional responsibilities include maintaining accurate documentation, ensuring secure data center access, and collaborating with the
training team to enhance technical programs. Candidates must demonstrate a commitment
to continuous learning and provide after-hours support as part of an on-call
rotation to ensure high service availability.
The pay range for this pay range $27- $29/hr

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