Job Description
**Must reside in one of the following states: Mexico City, State of Mexico, Aguascalientes, Jalisco, Nuevo Leon, Queretaro, Puebla**
*** Must be fluent in English**
**Job Summary**: Acts as the first line of customer support. Receives incoming customer queries, identifies relevant issues, and either directly resolves customer issues or refers the query through the appropriate channels, all while cultivating a strongly positive customer impression of Rackspace support. Through queue management, ensures that tickets are addressed by an appropriate technician in a timely manner, organize tasks between departments (ticket routing) that affect customers in order to minimize false alerts and maximize accurate systems monitoring.
**Work Location**:Remote
**Key Responsibilities**:
- General knowledge of Rackspace product portfolio and associated technologies along with a general understanding of Networking and Networking Security.
- Demonstrates basic problem solving skills, ...
*** Must be fluent in English**
**Job Summary**: Acts as the first line of customer support. Receives incoming customer queries, identifies relevant issues, and either directly resolves customer issues or refers the query through the appropriate channels, all while cultivating a strongly positive customer impression of Rackspace support. Through queue management, ensures that tickets are addressed by an appropriate technician in a timely manner, organize tasks between departments (ticket routing) that affect customers in order to minimize false alerts and maximize accurate systems monitoring.
**Work Location**:Remote
**Key Responsibilities**:
- General knowledge of Rackspace product portfolio and associated technologies along with a general understanding of Networking and Networking Security.
- Demonstrates basic problem solving skills, ...
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