Job Description
Job Summary
:
Resolves information systems problems involving office automation data communications LAN POS etc. Provides first line customer support determines nature of and urgency of problem dispatches help etc.
Duties and Responsibilities:
Incumbents of this position must be U.S. Citizens. Provides first line information systems customer support to information system users worldwide using technical knowledge of computer hardware and software. Identifies and where possible corrects the problem. Manages and controls all requests for information systems resources by using an automated help desk tracking system. Enters all requests for resources assistance into the system and tracks status progress of open requests. Obtains all mandatory information and enough of a description to sufficiently describe the problem and dispatch appropriate assistance to resolve the problem. Determines the nature and urgency ...
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