Job Description
POSITION OVERVIEW
The Support Technician – Network Operations team member supports Rasilient Systems Customers, Rasilient Systems Sales Engineers, to resolve technical questions and issues related to installed Rasilient Systems Servers and Storage.
The Support Technician – Network Operations team member performs the full range of technical service duties including but not limited to answering phone calls, emails and tickets while leveraging the ERP/CRM (Expandable, SFDC, and Zendesk) to provide support, order and ship service parts required for repairs. The work includes organizing complex troubleshooting, technical challenges and working with logistics.
Description:
This position serves as the primary technical support contact for Rasilient to the Rasilient customer base.
Technical Support Specialist Responsibilities:
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