Job Description
POSITION SUMMARY:
A Service Desk Contractor provides first-level end-user support and incident diagnosis for *** applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single point of contact between the end-user and other IT resources. This position also documents incoming interactions and their resolutions and manages ticket routing and incident resolution with other IT resources.
PROJECT INFORMATION:
Service Desk.
PRINCIPAL RESPONSIBILITIES:
" Responds to incoming interactions initiated via phone.
" Fulfills incoming service requests.
" Diagnoses and troubleshoots incidents with endpoint hardware, enterprise applications, locally installed software, and other industry standard technologies.
" Uses the IT Service Management tool to accurately document all incoming Interactions and resolutions.
" Appropriately escalates incidents as requir...
A Service Desk Contractor provides first-level end-user support and incident diagnosis for *** applications, endpoints, and infrastructure. A Service Desk Contractor acts as a single point of contact between the end-user and other IT resources. This position also documents incoming interactions and their resolutions and manages ticket routing and incident resolution with other IT resources.
PROJECT INFORMATION:
Service Desk.
PRINCIPAL RESPONSIBILITIES:
" Responds to incoming interactions initiated via phone.
" Fulfills incoming service requests.
" Diagnoses and troubleshoots incidents with endpoint hardware, enterprise applications, locally installed software, and other industry standard technologies.
" Uses the IT Service Management tool to accurately document all incoming Interactions and resolutions.
" Appropriately escalates incidents as requir...
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