Job Description
Support Transition Manager
We are seeking a Support Transition Manager to support the transition from on-premises procurement systems to a cloud-based ERP environment. This role will work closely with leadership to oversee day-to-day support operations, coordinate call center activities, and ensure a smooth transition of support services to the cloud platform.
Key Responsibilities
Coordinate the transition of procurement support from on-premises systems to ERP cloud modules
Oversee daily support and call center operations, including calls, emails, and ticket processing
Monitor staff performance and resolve operational issues to meet service level expectations
Support the development and implementation of updated standard operating procedures
Coordinate cloud support readiness, including training and transition planning
Serve as a l...
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