Supr Maintenance

Job Description

As a Maintenance Supervisor, you will be responsible for overseeing the work of the Help Desk operators at ATC's NOC. This includes ensuring 24/7 operation of the various products in ATC's Fiber Optic portfolio in Argentina, which are managed by the Help Desk team. The main objective is to ensure the proper handling of corrective tickets managed by the ATC NOC Help Desk team. This involves not only following up with maintenance providers but also managing communications with ATC's clients in each case.

Responsibilities

• Manage the maintenance operators team (Help Desk).
• Act as the first escalation point for the NOC Help Desk team.
• Ensure proper execution of tasks by the NOC Help Desk team.
• Participate in the design of new processes to improve network operations.
• Coordinate the work of various maintenance contractors.
• Serve as the point of contact for our clients regarding corrective...