Supv HR Shared Services

**Responsibilities**:
- Team Leadership and Supervision: Oversee the operations of both Tier 1 and Tier 2 support teams. Ensure staff are trained, motivated, and equipped with the necessary tools and knowledge to provide exceptional service
- Service Quality Assurance: Monitor service delivery to ensure that all user queries and issues are addressed within agreed-upon service levels. Implement continuous improvement strategies to enhance service quality and efficiency.
- Issue Escalation and Resolution: Act as a point of escalation for complex issues that cannot be resolved by Tier 2 support. Coordinate with IT, HR, vendors, and other stakeholders to devise and implement solutions.
- Training and Development: Identify training needs within the team and organize training sessions to address knowledge gaps. Promote an environment of continuous learning and improvement.
- Performance Management: Set performance targets for the team and individual members. Conduct regular pe...