Job Description

To increase product reliability, customer satisfaction, machine availability and user friendliness. Always promote a positive customer oriented attitude with the spirit of “Dare to think new”.

The role

Field support Surface & Underground

  • Provide technical support through available channels

  • Conduct technical training.

  • Perform First on Market start-ups (FoM) [Commissioning]

  • Perform installation where applicable.

    • Product life cycle:

  • Engage in Product Safety related work

  • Lead / handle duties within Continuous Product Improvement (CPI)

  • Lead / conduct / take part machine testing and verification

  • Secure machine serviceability and user friendliness

  • Be a project contributor and subject matter expert

  • Warranty handling where applicable

  • Technical Service News Bulletins (TSNBs)

  • Technical documentation and media:

  • Revi...

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