Job Description

Required Skills & Experience
- 7+ years of experience providing L2 operations/production support
- Experience supporting apps with the following tech stack: Spring boot, Microservices, Java
- Experience supporting databases (SQL)
- Experience with ITIL framework and ITSM processes (incident, change, problem management)
- Experience with Service Now
- Strong ability to communicate and collaborate with end users, regional and global IT teams, manage vendor relations, and document support activities effectively
Nice to Have Skills & Experience
- Experience with Grafana monitoring tool
- Experience with CouchBase DB
Job Description
Insight Global is looking for a L2 Sustain Operations Support Engineer to join a client in Mexico City. As a Sustain Operations Engineer, you act as a vital link between frontline support (L1) and advanced technical teams (L3), ensuring the reliability and performance of systems built on Spring Boot, Java, Microservices, CouchBas...

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