Job Description
SW/App/Cloud Tech Support Manager (Accenture LLP; Chicago, IL): Accenture LLP has multiple openings for the position of SW/App/Cloud Tech Support Manager in Chicago, IL, and the job duties are as follows:
+ Act as the ongoing interface between the client and the system or application to accurately define the issue, and to interpret and design a resolution.
+ Drive incident, issue and outage management, investigation, and restoration.
+ Monitor systems and trends to prevent occurrence of incidents, problems, errors, and improve overall performance.
+ Schedule, track, and facilitate acceptance of changes to the production environments by using applicable processes.
+ Operate IT production services according to Service Level Agreements (SLAs).
+ Provide operational support, ensuring production systems and devices are online and available.
+ Identify and assess complex problems and create solutions that require in-depth e...
+ Act as the ongoing interface between the client and the system or application to accurately define the issue, and to interpret and design a resolution.
+ Drive incident, issue and outage management, investigation, and restoration.
+ Monitor systems and trends to prevent occurrence of incidents, problems, errors, and improve overall performance.
+ Schedule, track, and facilitate acceptance of changes to the production environments by using applicable processes.
+ Operate IT production services according to Service Level Agreements (SLAs).
+ Provide operational support, ensuring production systems and devices are online and available.
+ Identify and assess complex problems and create solutions that require in-depth e...
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