Swedish Customer Support Representative Barcelona, Spain

Overview

Swedish Customer Support Representative Barcelona, Spain

Position : Customer Support Representative
Location : Barcelona, Spain (On-site)
Employment Type : Full-time

Responsibilities

• Respond to customer inquiries via phone, email, or chat, delivering quick and efficient resolutions
• Maintain up-to-date knowledge of products and services to assist customers accurately
• Escalate any complex issues to the senior team, ensuring high-quality service
• Record interactions in the system and meet the agreed service level agreements (SLA)
• Collaborate with your team on special projects when needed
• Provide coverage for team members during absences and work with different teams when required
• Take ownership of issues, ensuring complete resolution or escalation when necessary

Requirements

• Native/Fluent in Swedish (both written ...