Swedish Speaking Travel Support Representative – Sofia (Hybrid)

Swedish Speaking Travel Support Representative – Sofia (Hybrid)

We are looking for a Swedish-speaking Travel Support Representative to join our customer-focused team supporting a global travel marketplace. In this role, you will assist travelers throughout their journey by providing high-quality support related to flights, accommodation, car rentals, and other travel services.

Location: Sofia, Bulgaria
Work Model: Hybrid
Working Hours: Monday – Friday | 10:00 – 19:00
Employment Type: Full-time

Responsibilities

• Handle customer inquiries via inbound and outbound calls, email, and chat
• Provide accurate information and effective solutions related to travel services
• Ensure customer satisfaction by addressing concerns with empathy and professionalism
• Work towards individual and team KPIs
• Maintain and update customer information in internal systems
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