Switchboard / Telecoms Manager

A Switchboard / Telecoms Manager manages the Switchboard Department and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.

What will I be doing?

As Switchboard / Telecoms Manager, you will manage the Switchboard Department and ensure on-time and accurate handling of Guest and management messages, enquiries and emergencies. A Switchboard / Telecoms Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Manage the daily department operations
• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure all messages are correctly and promptly accepted and delivered for both Guests and management
• Ensure all wake up calls take place at the correct time
• Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when th...