Switchboard/Helpdesk Analyst

Overview

Job Title: Switchboard/Helpdesk Analyst
Salary: £24,937 - £26,598
Contract: Permanent
Type of Employment: Full Time
Hours: 37.5 Hours Per Week
Location: Cumberland Infirmary - Carlisle
This job description is not exhaustive and other duties and responsibilities of a similar level and nature may be required from time to time.

Main Duties and Responsibilities

• Answer all calls to the Switchboard in a timely professional manner adhering to the strict SLAs. Routine calls within 18 seconds, Emergencies within 10 seconds.
• Operate Realtis switchboard consoles and DSWin telephone systems. Accurately record changes for DSWin directory on Call Logger change form for monthly SPAMS.
• Operate bleep system for routine calls and to put out Emergency call alerts completing appropriate Emergency alert form with accurate details.
• Point of contact for site wide communication system for all FM resources, radios, ...