Job Description
Description
Ring CS Technology Enablement team is seeking a Senior System Administration Manager to transform customer service technology by leading a dynamic team that harnesses AI and innovative solutions to revolutionize support experiences. You'll drive operational excellence, optimize complex technical infrastructures, and empower customer support associates through new technological strategies that simplify and streamline business processes. This leader will be responsible for overseeing the day-to-day operations of our low-code/no-code technology stack, including Amazon Connect, Salesforce, AWS services, ChatBots, Voice AI solutions, and various 1P and 3P integrated systems.
The ideal candidate thrives in a fast-paced environment and excels at balancing competing priorities while driving operational velocity. You will work cross-functionally with internal and external stakeholders to ensure seamless technology operations that empower our customer support associates t...
Ring CS Technology Enablement team is seeking a Senior System Administration Manager to transform customer service technology by leading a dynamic team that harnesses AI and innovative solutions to revolutionize support experiences. You'll drive operational excellence, optimize complex technical infrastructures, and empower customer support associates through new technological strategies that simplify and streamline business processes. This leader will be responsible for overseeing the day-to-day operations of our low-code/no-code technology stack, including Amazon Connect, Salesforce, AWS services, ChatBots, Voice AI solutions, and various 1P and 3P integrated systems.
The ideal candidate thrives in a fast-paced environment and excels at balancing competing priorities while driving operational velocity. You will work cross-functionally with internal and external stakeholders to ensure seamless technology operations that empower our customer support associates t...
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