Job Description
Provide an amazing customer support experience.
Be a part of the team providing a single point of contact for our internal IT customers and assisting with their issues and requests (account creation, application use, etc).
Handle customer requests with Jira, Slack, and Mail
Receive and respond to incoming IT support requests via email and slack.
Interface and coordinate with other departments and take part in cross-functional projects.
Document and maintain system administration procedures and policies.
Qualifications
Your heroic skills:
High ability to work independently and as part of a team.
Analytical, detail-oriented, and creative problem-solving skills.
Proactive mindset and drive to find and address the root causes.
High service orientation and ability to see t...
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