Job Description
If the only program that gives you trouble is the washing machine… your place is with us
We are expanding our teams to take on a service center
We´ll get to the point; we'll tell you what's not on the web. If you want to know more about us go to GMV website.
WHAT CHALLENGE WILL YOU BE TAKING ON?
You will take part in the activities of a Level 2 team operator in incident resolution. Your responsibilities will include the following functions:
Telephone support for the Service Center (Spanish and English)
Receiving and assigning tickets in the ticketing tool
Receiving and assigning tickets in the monitoring tool
Resolving / managing Level 1 and Level 2 incidents
Communicating with client companies
Availability to work in one of the following shifts is essential:
Afternoon and night shifts, with some rotations to morning shifts
Weekend and public holiday shifts.
WHAT DO WE NEED IN OUR TEAM?
For this position, we are looking for operators who want a...
We are expanding our teams to take on a service center
We´ll get to the point; we'll tell you what's not on the web. If you want to know more about us go to GMV website.
WHAT CHALLENGE WILL YOU BE TAKING ON?
You will take part in the activities of a Level 2 team operator in incident resolution. Your responsibilities will include the following functions:
Telephone support for the Service Center (Spanish and English)
Receiving and assigning tickets in the ticketing tool
Receiving and assigning tickets in the monitoring tool
Resolving / managing Level 1 and Level 2 incidents
Communicating with client companies
Availability to work in one of the following shifts is essential:
Afternoon and night shifts, with some rotations to morning shifts
Weekend and public holiday shifts.
WHAT DO WE NEED IN OUR TEAM?
For this position, we are looking for operators who want a...
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