Job Description
**Job Summary:**
+ Ensure **continuous availability and reliability** of factory systems (MES, Automation, SPC, etc.) to support 24/7 manufacturing operations.
+ Provide **technical support** and troubleshooting for system-related issues affecting production lines and factory users.
+ Act as the **primary escalation point** for system outages or performance degradation, coordinating with internal teams and external vendors to resolve issues promptly.
+ Collaborate with IT infrastructure, cyber security, and engineering teams to implement system upgrades, patches, and improvements.
+ Monitor system performance and proactively identify areas for optimization or risk mitigation.
+ Maintain documentation for system configurations, support procedures, and incident reports.
+ Lead or participate in **incident response and root cause analysis** for major system events.
+ Support **user training and onbo...
+ Ensure **continuous availability and reliability** of factory systems (MES, Automation, SPC, etc.) to support 24/7 manufacturing operations.
+ Provide **technical support** and troubleshooting for system-related issues affecting production lines and factory users.
+ Act as the **primary escalation point** for system outages or performance degradation, coordinating with internal teams and external vendors to resolve issues promptly.
+ Collaborate with IT infrastructure, cyber security, and engineering teams to implement system upgrades, patches, and improvements.
+ Monitor system performance and proactively identify areas for optimization or risk mitigation.
+ Maintain documentation for system configurations, support procedures, and incident reports.
+ Lead or participate in **incident response and root cause analysis** for major system events.
+ Support **user training and onbo...
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