System Engineer

The Field Engineer provides a high level of in-person customer service implementing, maintaining, resolving technical issues, supporting, and optimizing all customer workstation and server hardware, software, and network equipment and connectivity. Must be customer service orientated, have effective verbal and communication and provide proactive work on behalf of our clients.

Responsible for working through ticketing system to configure, implement, monitor, manage, and support all of clients IT environments including;

• Windows workstations
• Server hardware and server operating systems
• Anti-virus/malware software and remediation
• Email systems such as Office 365 and/or Exchange and SPAM Filtering
• Network switches, firewalls and access points
• Backup systems and data recovery
• Administer and maintain end user accounts, permissions and access rights
• Provide 3rd party vendor management as...