System Engineer

Primary Job Responsibilities:

• Design and implement complex IT infrastructure solutions based on customer requirements.


• Collaborate with sales teams to understand customers' needs and develop technical solutions to meet those needs.


• Assist in the pre-sales process by delivering technical presentations and demonstrations to potential customers.


• Provide technical support and troubleshooting assistance to customers for AMAX's products and solutions.


• Perform on-site installations, repairs, and maintenance of hardware and software products.


• Communicate with customers to understand their technical issues and provide timely and effective solutions.


• Create and maintain technical documentation related to deployed systems and service activities, including troubleshooting guides and knowledge base articles.


• Collaborate with internal teams to escalate and resolve complex technical issue...