Job Description

Overview

System Engineer

Department: Service Delivery

Reports to: Training Team

Work Model: WFO

Shift Type: Rotational shifts in EST

Position Summary

The System Engineer position, reports directly to the Technical Team Lead, investigates, and resolves elementary software and hardware issues remote support with assistance from seasoned engineers.

The System Engineer is also responsible for service request management, working directly with the enterprise end users assisting in support and implementation of technology solutions.

Education and Qualifications

  • Bachelor’s degree.
  • Minimum one year of experience in dealing with international clients.
  • Experience of working with teams of English-speaking countries

Responsibilities

  • Network Monitoring
  • Event Management and Incident Management
  • Diagnosing IT infrastructure errors
  • Troubleshootin...

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