System Engineer II

The System Engineer will be focusing on support and project functions. Assists and supports a wide range of IT-based broadcast systems and manages straightforward project workflows. Providing technical support and advice to customers and resolving customer inquiries related to the assigned product families. Will take full ownership of response time and issue resolution within the assigned Tier, to meet customer service level commitments and increase customer satisfaction.

This role is a direct customer-facing position that will directly convey the EVS message to customers and the EVS Product families.

Job Description

• Provide technical assistance on customer service requests (Customer Incidents, Change Requests, Request for Information) via the customer support portal, phone, email, and/or onsite assistance.
• Technical assistance includes expertise, customer advice, management of customer issues within the assigned product families, and the foll...