System Engineer / Tech Support

Royce Investment Partners, an affiliate of Franklin Templeton, is hiring an experienced System Engineer (Tech Support) . The System Engineer should possess deep and broad technical knowledge, the ability to communicate effectively, comprehend issues, and explain solutions. The System Engineer must be customer-oriented as well as patient to deal with a wide range of customers and situations. Customers include internal Royce employees and leaders within the organization. Responsibilities: Provide on-site technical support and customer service for the New York, NY office Serve as the first point of contact for customers seeking technical assistance over the phone, email, in person or other methods Perform in person and remote troubleshooting through diagnostic techniques and investigative questions Determine and execute best solutions based on the issue and details provided by customers Walk customers through the problem solving process Take ownership of issues through to completion Direc...