Job Description

Your responsibilities

include, but are not limited to
  • Acting as System Owner for C4C and Solution Architect for the overall SAP CX suite.
  • Ensuring functional support for C4C, SAP Cloud Platform Integration (CPI), and SAP Marketing Cloud (SMC), including incident management and escalation to SAP when required.
  • Owning integrations between C4C, CPI, SMC, and the SAP Enterprise Resource Planning (ERP) system, particularly the Sales and Distribution (SD) module.
  • Performing configuration and customization in C4C based on business needs and processes.
  • Collecting, analyzing, and documenting business requirements and producing clear functional specifications.
  • Planning and executing unit testing and supporting the business during User Acceptance Testing (UAT).
  • Preparing and delivering training sessions for end users and key users, including the development of training materials and documentation.
  • Working closely with...

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