System Quality Supervisor

FUNCTIONAL DEFINITION This Supervisor position is assigned to the Allegheny County Department of Human Services (DHS), Office of Developmental Support (ODS).

The Supervisor initiates, organizes, and manages projects to enhance System Quality for our Allegheny County DHS ODS network and stakeholders and in partnership with the PA DHS Office of Developmental Programs (ODP).

DUTIES AND RESPONSIBILITIES A.

Oversight and evaluation of the quality and effectiveness of ODS Policies & Processes to identify opportunities for improvement and innovation.

B.

Maintaining comprehensive knowledge of PA DHS ODP systems and processes, including the Administrative Entity Operating Agreement, Supports Coordination Organization functions, and Provider Agency operations.

C.

Maintaining comprehensive knowledge of ODP “Everyday Lives:

• Values in Action” recommendations, strategies, and performance mea...